Returns & Warranty

What is your returns policy?

All new goods supplied by us have a 3 months warranty period from the date the goods were delivered (unless otherwise stated). This warranty...

I have received an incorrect item, what should I do?

You should raise an Return merchandise authorization (RMA) using the Returns online system here. Once your RMA has been accepted, we...

Am I able to use returns online to report other problems or issues that I am currently having?

The Returns section is designed for Return merchandise authorization (RMA) requests only. Any other queries will be deleted.

I sent my item back to you but I didn't put the Returns number on the outside of the package as you requested, will this cause a problem processing my return?

If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to...

What is the best way for me to return my items to you?

We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using...

I raised a request to return 2 items. When I checked the status the RMA had been re-opened and it mentioned something about removing an item before the request could be accepted. What does this mean?

Depending on circumstances it will not always be possible for us to accept your returns request. If this happens then detailed notes will inform you...

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Returns & Warranty

What is your returns policy?

I have received an incorrect item, what should I do?

Am I able to use returns online to report other problems or issues that I am currently having?

I sent my item back to you but I didn't put the Returns number on the outside of the package as you requested, will this cause a problem processing my return?

What is the best way for me to return my items to you?

I raised a request to return 2 items. When I checked the status the RMA had been re-opened and it mentioned something about removing an item before the request could be accepted. What does this mean?

What is the time limitation for notification of claims on items damaged, lost or incorrect ?

I sent a product back for replacement. How long will it take until I get my replacement?

If I have a problem with a product that I have ordered from you, how do I get help?

How do I return a product to you for replacement / refund?

I have been sent the wrong item, how do I report this?

What happens if I receive my order and it is damaged, or there are items missing?