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Shipping & Delivery
Where is my order? How can I track it?
You can login to your account to track your order here.
Can I have my order left at my neighbours?
For safety and security reason, we only accept delivery to the address specified by you at checkout.
What happens if the courier confirms that they have lost my parcel?
This must be reported to us straight away. We can then take this matter up with the Couriers, so that they can investigate this matter.
What happens if I don’t receive my order and I placed it on a Next Day delivery?
If your order is not received on a Next Day Delivery, you must report this to us and we will investigate the reason for this, with the...
What countries do you deliver to?
We ship to the following countries:
Andorra, Ascension Island, Australia, Austria, Barbados, Belgium, Bermuda, Canada, Cayman Islands, Channel...
Can I swing by and pick up my order?
As our items are dispatched from our warehouse in Guernsey, we do not allow for pick up. What a shame though, we'd love to see you!
Can you please declare my item at a specified rate so I can avoid any import duty charge?
If you are outside of UK, we will always do our best to help you regarding your countrys local import regulations but it may not always be feasible...
Items returned due to non delivery
If an order is returned to us by Royal Mail as a result of either an incorrect address, a customer's refusal to accept the delivery or failure to...
Can you deliver to a BFPO address?
Yes we can, simply enter your BFPO address details into our shipping address field making sure you select UK as the country. You will then be charged...
Can you leave the delivery in an agreed hiding place?
Unfortunately we cannot. First Class parcels should just fit through your letterbox and all parcels requiring a signature on arrival will need to be...
Can I collect my order from your warehouse?
Unfortunately orders cannot be collected from our warehouse.
What happens if my order is dispatched and I cannot take receipt of it, for reasons beyond my control?
For special delivery and courier services, they require signature upon delivery. If no one is available to sign for the parcel, the couriers will...
How do I track my open order(s)?
If you login to your account and go the Order Management here, you can view all your current orders and their corresponding status in full...
What shipping options are available to me?
Please visit our Shipping and Delivery page here.
I have not received my order? It may be lost in the post. What can you do?
If your order was posted not longer than 15 working days, please click here to track your order.
If an item has been...
If I place an order with you, will it all be dispatched together or in separate packages?
Orders may be sent in separate packages. You will receive an email from us once you order has been shipped. If your order has been split into several...
Where is the rest of my order? Only part of my order has arrived!
If you have ordered multiple items please be advised that they may not be packaged together, your packing invoices will confirm if this is the case....
Can you ship my order to my work address?
When you place your first order with us, we can only ship it to your credit card billing address, i.e. the address that your bank has you registered...
If I am not home when the couriers try and deliver my order what happens to it?
If no one is home to accept your order which requires signature upon delivery, you will be left a ‘While You Were Not In’ card and the...
I placed an order 2 days ago yet your site still shows pending, when am I likely to receive my order?
If you place your order, our obligation is to despatch the order in the next working day, providing that all items are in stock and we can verify...
My order has been at the ‘processing’ status for over three days now, what should I do?
The ‘processing’ status means that your order has been passed to our warehouse for picking and sending. If the order status is updated to...
If I place an order over the weekend when can I expect to receive it?
If you place it with a UK Special Delivery service then you can expect to receive it the following Tuesday , if you place it on a UK Standard Mail...
Once my order has been dispatched can I request it to be redirected somewhere else?
For safety and security reason, we do not accept redirection of orders.
Can you specify a timed delivery?
Unfortunately we cannot currently specify a timed delivery and all orders are usually delivered between 9am-6pm Mon-Fri. However you may contact the...
Do I need to sign for my package?
If your order is being shipped via Royal Mail First Class, then it will not need to be signed for and will be delivered straight into your...
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