What is your returns policy?

All new goods supplied by us have a 3 months warranty period from the date the goods were delivered (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 3 month warranty period, you should follow the Returns procedure here to request a Returns Merchandise Authorisation number. Click here for the returns information.

Faulty Product In Warranty

If you receive goods that are faulty or incomplete on arrival you must notify us within 2 days of receipt of the item. The good should be returned to us in line with our returns instructions which can be seen by clicking here.

If the goods are less than 7 days old you have the option of a refund or direct replacement.

If the good are over 7 days old we will test the product for the fault. If the faulty is verified we will:

1.            Try to repair the item

2.            If we are unable to repair we will replace with the same item

3.            If we are unable to replace we will issue a refund in line with our refund policy.

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

You can request a return using our easy-to-use online returns system here.

Products Dead On Arrival (DOA)

In the unlikely even of you receiving goods that do not work upon arrival with you, you must notify us within 2 days. The good should be returned to us in line with our returns instructions. Please click here.

Once we have received the goods back we will test the product for the fault. If the fault is verified we will either:

1.            Replace with the same item

2.            Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

You can request a return using our easy-to-use online returns system here.

Products Damaged On Arrival

In the unlikely even of you receiving a damaged product you should notify us in writing via our eSupports system within 2 days. eSupport system can be seen by clicking here.

The good should be returned to us in line with our returns instructions. Please click here for Returns information.

Once we have received the goods back at we will test the product for the fault. If the fault is verified we will either:

1.            Replace with the same item

2.            Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

You can request a return using our easy-to-use online returns system here.

Wrong Item Delivered

If, by mistake we supply you with the incorrect item you must notify us within 2 days. The good should be returned to us in line with our returns instructions, please click here.

Once we have received the goods back we will confirm that it is in fact an incorrect item and either:

1.            Replace with the correct item

2.            Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

You can request a return using our easy-to-use online returns system here.

Item not Required

If you wish to return an unwanted product in line with The Distance Selling Regulation you must notify us in writing via our online returns system here within 7 days of receiving the product.

The good should be returned to us in line with our returns instructions, please click here.

You will be responsible for returning the goods to us at your own cost; you will be credited for the goods within 30 days of notifying us of the cancellation.

You can request a return using our easy-to-use online returns system here.

Extra Items Delivered

If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns instructions, please click here for returns instructions.

If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.

You can request a return using our easy-to-use online returns system here.